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Deploying Cisco Unified Intelligence Center (DUIC)

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Quem deve participar

The primary audiences for the course are as follows:

  • Cisco customers
  • Cisco technology partners
  • Cisco employees

Pré- requisitos

The knowledge and skills that you should have before attending this course are as follows:

  • A working knowledge of Unified Contact Center Enterprise
  • A working knowledge of contact center operations

Objetivos do Curso

Upon completing this course, you will be able to meet these overall objectives:

  • Provide a comprehensive overview of the Cisco Unified Intelligence Center
  • Demonstrate how to install, administer, and provide security for the CUIC solution
  • Describe reporting concepts and capabilities and features of CUIC reports
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco CVP) and new data sources can be created to meet specific customer requirements

Conteúdo do curso

Deploying Cisco Unified Intelligence Center (DUIC) 8.0 is a three-day ILT course. Cisco Unified Intelligence Center 8.0 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.

Duração: 3 dias

Preços (excl. tax):
  • Costa Rica: US$ 2 400,-
  • Argentina: US$ 2 400,-
  • Brasil: US$ 4 440,-
  • Chile: US$ 2 400,-
  • Colômbia: US$ 2 400,-
  • México: US$ 2 400,-
  • Panama: US$ 2 400,-
  • Venezuela: US$ 2 400,-
 
Click no nome da cidade para reservarAgenda
México
2012-07-23 - 2012-07-25 México D.F.
2012-11-26 - 2012-11-28 México D.F.
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.