Home > Formação > Cisco Systems > UCCXD

Unified Contact Center Express and Unified IP IVR Deployment (UCCXD)

Download PDF Download Course Outline (PDF)
Descrição do curso Agenda
 

Quem deve participar

The primary audience for this course is as follows:

  • Cisco Unified Communications system channel partners and resellers
  • System engineers
  • Customers deploying and maintaining Cisco Unified Contact Center Express products

Certificação

Este curso é parte das seguintes certificações:

Pré- requisitos

The knowledge and skills that a learner must have before attending this course are as follows:

  • Internetworking fundamentals
  • Basic IP telephony concepts
  • Cisco Unified Communications Manager
  • Cisco IP phones, Cisco IP Communicator
  • Contact Center operations
  • Microsoft Windows 2000, 2003, XP
  • MS SQL Server

Objetivos do Curso

Upon completing this course, the learner will be able to meet these overall objectives:

  • Design and plan a Cisco Unified CCX and a Cisco Unified IP IVR implementation
  • Install or discuss all Cisco Unified CCX components, servers, and clients
  • Configure all Cisco Unified CCX components
  • Build work flow applications to exploit Cisco Unified IP IVR features and capabilities
  • Build contact center work flows to exploit Cisco Unified Contact Center Express features and capabilities
  • Deploy and use Cisco Agent and Supervisor Desktop software
  • Deploy the Cisco Desktop Work Flow Administrator and set contact center options
  • Use real-time and historical reporting
  • Deploy the Outbound Preview Dialer
  • Deploy Agent Email
  • Deploy Automatic Speech Recognition and text-to-speech applications
  • Discuss maintenance activities

Conteúdo do curso

This course, Deploying Cisco Unified Contact Center Express (UCCXD) v4.0, provides you with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express (CCX) and Cisco Unified IP Interactive Voice Response (IVR) as contact center solutions. Tasks include planning, installation and configuration, scripting, and troubleshooting.

Duração: 5 dias

Preços (excl. tax):
  • Costa Rica: US$ 2 875,-
  • Argentina: US$ 2 875,-
  • Brasil: 5 750,- BRL
  • Chile: US$ 2 875,-
  • Colômbia: US$ 2 875,-
  • México: US$ 2 875,-
  • Panama: US$ 2 875,-
  • Peru: US$ 2 875,-
  • Venezuela: US$ 2 875,-
 
Click no nome da cidade para reservarAgenda
México
2013-06-24 - 2013-06-28 México D.F.