Collaboration & Business Video Talent Program

We transform talent into certified and highly qualified voice & video experts!

The Talent Program aims to recruit and qualify Cisco Collaboration & Business Video specialists. Our qualification initiative affords graduates who have earned technical degrees as well as Cisco Networking Academy graduates excellent career opportunities with a top Cisco Partner. Training is free for candidates.

Your benefits as candidate of the Collaboration & Business Video Talent Program:

• Transparent and speedy selection process
• Good salary, even during the training period
• Excellent professional qualifications within the shortest time
• Future-proof job with a top Cisco Partner in Germany, Austria or Switzerland
• Comprehensive certifications: CCNA - Cisco Certified Network Associate, CCDA – Cisco Certified Design Associate, CCNA Voice - Cisco Certified Network Associate Voice, CCNP Voice - Cisco Certified Network Professional Voice, CCIE Voice – Cisco Certified Internet Expert Voice (written), Cisco IP Contact Center Express Specialist, Cisco Unity Support Specialist, Cisco Unified Communications Systems Engineer, Cisco Unified Communications Field Engineer, Cisco Rich Media Communications Specialist, Cisco TelePresence Solutions Specialist

Interested?

Feel free to contact us if you have any questions:

Fast Lane Institute for Knowledge Transfer
Centro Corporativo Plaza Roble, Escazú, San José, Costa Rica
+(506) 2201-9700, info@flane.co.cr

Do you wish to apply for the Collaboration & Business Video Talent Program?

Then please send your complete application in English to info@flane.co.cr in one PDF file no larger than 5 Mb. Please include the following contents in this order:

• Cover letter
• Curriculum vitae or résumé
• Certificates (if applicable)
• Educational and professional qualifications/ references

Our recruiting team will review your documents straightaway to assess your options and determine if you are a candidate for our program, with further training to be financed by us and top Cisco Partners.

Please note that for selection purposes we will only consider attached files in Portable Document Format (PDF) as described above.

The program at a glance

What we expect of you

The Collaboration & Business Video Talent Program for tomorrow’s business video specialists caters to people who relish the challenge of dealing with complex and intelligent technical solutions and tackle such tasks with enthusiasm. Your goal is to engage in training to earn internationally recognized certifications and join one of the leading Cisco partner enterprises. To this end, you must be eager to learn and bring to the table the following traits and skills:

• By the time training commences, you will have earned a (university) degree with a good grade point average or completed with distinction comparable training in a technical field or computer science.
• You want to move up the career ladder and are ready to complete a challenging training program.
• You show initiative and commitment, have a healthy measure of self-confidence and good communication skills, and are a team player.
• Technology is your passion. Professional experience is not absolutely necessary. Ideally, you will have gained initial practical experience with projects.
• In the ideal case, you are already Cisco-certified or currently earning a Cisco certification.
• You are very much willing to travel.

Does this sound like you? Then we are looking forward to your application!

Send your complete application in English to info@flane.co.cr in one PDF file no larger than 5 Mb. Please include the following contents in this order:

• Cover letter
• Curriculum vitae or résumé
• Certificates (if applicable)
• Educational and professional qualifications/ references

Our recruiting team will review your documents straightaway to assess your options and determine if you qualify for our program, with your further training to be financed by us and top Cisco Partners.

Please note that for selection purposes we will only consider attached files in Portable Document Format (PDF) as described above. Training is free for candidates.

The selection process

Our recruiting team will review your documents. If it finds that you are a candidate for our program, we will select a suitable company for you and, in the next step, introduce you to one of the leading Cisco Partners. This company can then arrange an interview with you to get to know you in person.

Once you have successfully completed the evaluation phase, you will qualify to take part in the Collaboration & Video Talent Program. Then, after you sign an employment agreement with one of the Cisco Partners, you will first part in a six-month training program before joining the company. You will be paid a good salary while in training.

Training Program

Level 0

Evaluation Class, 1 week

• Welcome Package
• Technical Foundation Review
• One-to-One and Online Assessments

Level 1

Networking & Unified Communications Fundamentals Workshop, 3 weeks

• Networking Basics
• Cisco Unified Communications Fundamentals
• Understand Network Designs and Architectural Concepts

Level 2

Unified Communications Expert Workshop, 5 weeks

• Design, Implement & Troubleshoot Cisco Unified Communications Manager Express
• Design, Implement & Troubleshoot Cisco Unified Communications Manager
• Understand QoS Requirements and Needs in the Unified Communications Area
• Billing & Attendant Solutions for Cisco Unified Communications Manager

Level 3

Unified Communications Applications & Cross Compatibilities, 4 weeks

• Enhance a Unified Communications Solution for Customer Needs
• Voice Application Portfolios
• Understand & Implement a Contact Center Infrastructure
• Overview of Microsoft Unified Communications Suite
• Voice Infrastructure Management Solutions Overview
• Implement & Manage Cisco Voice Mail Solutions

Level 4

Specialization Workshop for country specific Challenges, 2 weeks

• Understand the country specific Telecommunications provider technologies
• Be able to adapt the Cisco Unified Communications Suite into the country specific Telecommunications provider infrastructure
• Understand and be able to adapt the Unified Communications Suite to comply with country or regional laws and emergency call requirements
• Design a robust and customer specific Unified Communications Solution
• Be familiar with the Cisco Product Life Cycle Service

Level 5

Cisco Business Video Solutions Power Workshop, 3 weeks

• Design, Implement & Manage a Basic Cisco TelePresence Solution
• Design, Implement & Manage an Advanced Cisco TelePresence Solution

Level 6

Cisco Collaboration Expert Workshop, 2 weeks

• Cisco Rich Media Solutions
• Cisco Unified Communications version 8.6 add-on
• Cisco Collaboration Solutions on Cisco Unified Computing System
• Cisco CCIE Voice Expert Preparation

Curriculum

As a Cisco Specialized Learning Partner, Fast Lane conducts training in several blocks to ensure candidates are well prepared for their future job assignments.

Over the course of six months, candidates will work with self-study materials, receive additional mentoring, and participate in the following workshops.

Networking & Unified Communications Fundamentals Workshop

Level 1, Duration 3 Weeks

• Simple and Advanced Network Concepts
• Cisco Switching Concepts and Implementation
• Enterprise Routing Protocols and Implementation
• Wireless LAN Solutions
• Configure Cisco Routers
• IPv6 Concept and Implementation
• Understand the Cisco Unified Communications Call Processing Solutions
• Administration and Maintain Cisco Unified Communication Products
• Differentiate call signaling protocols and media stream options
• Know and describe Cisco Unified Communications Endpoints
• Understand and endpoint and end-user administration
• Be able to administer Unified Communications Applications like Voice-Mail and Presence

Unified Communications Expert Workshop

Level 2, Duration 5 Weeks

• Understand and Implement Unified Communications Manager Express
• Be able to handle several voice signaling and voice codecs
• Handle software upgrades on Unified Communications Manager Express
• Extensive knowledge and understanding about QoS requirements for Unified Communications
• Implementing a Cisco Unified Communications Manager Solution
• Understand Dial plan configuration and learn best practices in Cisco Unified Communications Manager
• Be able to troubleshoot a Cisco Unified Communications Solution in complex environments including multi-codec and multiple voice signaling methods (SIP/H.323)
• Overview around commonly used 3rd party Billing and Attendant Console Solutions

Unified Communications Applications & Cross Compatibilities

Level 3, Duration 4 Weeks

• Understand Cisco Voicemail products and concepts
• Implement Unity Connection and Unity Express Solutions
• Be able to understand and handle voice profiles
• Common understanding around Cisco Presence Implementation including Personal Communicator
• Overview around 3rd party Voice Platform Management solutions
• Overview around 3rd party Voice Recording solutions including restrictions and special requirements caused by regional laws
• Understand Contact Center concepts and common requirements by local customers
• Be able to implement a Cisco Contact Center Express solution including voice recording and email integration
• Implement a basic Microsoft based Unified Communications solution and know about the interfaces to Cisco`s Unified Communications platform
• Extensive knowledge and understanding about Cisco`s Unity Connection solution including implementation and administration

Specialization Workshop for Country specific Challenges

Level 4, Duration 2 Weeks

• Focus on specific customer requirements for the local market
• Study and implement country specific solutions to integrate a Cisco Unified Communications solution into local service providers
• Be able to understand and implement local emergency call requirements
• Customize the Cisco solution for the local market
• Transfer of best practices to prepare to work and grow in the field
• Extensive knowledge about designing a robust Cisco Unified Communications solution including additional applications
• Know about limitations and supported scenarios to prevent problems in the field
• Understand the Cisco Life Cycle Services for Advanced Unified Communications

Cisco Business Video Solutions Power Workshop

Level 5, Duration 3 Weeks

• Plan, Implement and Administer a Cisco TelePresence Video solution
• Understand the Return of Investment strategy with the TelePresence Video solution
• Understand special system features and requirements
• Extend the gained knowledge with the new Cisco Advanced TelePresence Video solution
• Know how to integrate the TelePresence Video solution into the customers environment

Cisco Collaboration Expert Workshop

Level 6, Duration 2 Weeks

• Virtualize Unified Communications applications
• VMware feature support
• Manage Virtual Machines (OVA Templates)
• Understand Licensing models
• Designing complete UC on UCS system
• Learn about the Cisco Rich Media Communications concepts
• Get up to speed with the latest Unified Communications System Release
• Preparation for the written CCIE Voice exam