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IBM SSFF Managing Call Center Configurations

 

Quién debería asistir

This intermediate course is designed for Business Administrative Users of IBM Sterling Selling and Fulfillment Foundation.

Prerrequisitos

There are no pre-requisites for this course.

Descripción del Producto

This Web Based Training is designed to train Business Administrative Users on configuring various call center-related business rules that are available in IBM® Sterling Business Center. Also, this module introduces you to various administration and configuration-related concepts such as Order administration, Returns, and Alerts configuration.

If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.

http://www.ibm.com/training/terms

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